Like in any other kind of relationship, what stands at the basis of a successful business relationship is good communication between the provider and the client. One of the best ways to maintain a good communication is through an online help desk that will help the client post any issues they encounter, as well as help the provider offer support. This way, the two parties will exchange information as fast as possible, almost in real time, as if they were in the same room.
For a long time, offering clients an online help desk was no easy business as it took a lot of time and money to be able to set up a ticketing system. Luckily, for those of you looking for a better way of communicating with their clients, there’s WPHelpDesk.
WpHelpDesk is a plug in for WordPress that will make it easier for you to set up an online help desk. It will also provide you all the tools you need in order to manage tickets and offer support to your customers. WordPress HelpDesk is a personalized ticketing system with an email-like display that has been developed in order to allow you to have an online help desk up and running in the shortest amount of time possible. WPHelpDesk works flawlessly with WordPress and is very easy to install. Therefore, you’ll be able to run your customer service right from the WordPress dashboard.
Your clients will be able to go online and post their issues just by filling in a few fields explaining what the problem is. They can also choose how they want to receive the reply, whether it is by email or directly through the ticketing service.
After receiving a customer ticket, you or your employees will be able to easily reply to them, assign a certain problem to the right department, manage the issue’s status or convert the comments into a new ticket with only a few clicks.
You’ll always receive a notice every time there are changes concerning the tickets or if someone else is working on the ticket you’re viewing. Besides, for easy access, WPHelpDesk allows you to search for whole tickets as well as to do a narrow search by: subject, message content, from or to. This is one of the best tools as it will help both clients and providers easily find what they're looking for.
A very useful feature of this plugin is its autosave which saves your ticket or email every 30 seconds, which means you will never lose your work within this system. Also, for your database’s safety messages and tickets are filtered before reaching the database in order to ensure no harmful data makes it through.
You can also configure the way your online help desk will work. Simply by going to the Config option from the side menu you’ll be able to configure your incoming and outgoing mail, select providers and customize your email template. Furthermore, you can also choose your favorite contact form plugin.
If you’re still not sure about this, you can try an online demo to see how things work. For any problems you might encounter concerning WPHelpDesk, the team behind this plugin will provide you with support in less than 24 hours.
All in all, as you can see, with WPHelpDesk, setting up an online ticketing system is very easy and will help you really get in contact with your clients by communicating and resolving issues in real time. So hurry up, go to WPHelpDesk’s website and give it a try.