If your business isn’t utilizing the latest advancements in cloud computing, then you’re most definitely missing out.

Cloud computing has gradually become one of the leading technologies in recent years, creating offshoots as wide-ranging as remote data storage via hybrid server platforms to the IoT (the Internet of Things). However, one of the most notable of these developments is cloud phone service, and it’s changing the entire paradigm of communication for business.

In its simplest terms, cloud phone service is made possible through such advancements as VoIP, resulting in “virtual phone numbers.” When a virtual phone number is dialed, a call can be routed to another phone number anywhere around the world. This enables businesses to provide a local number that callers can dial in one part of the world to connect with another part of the world without incurring blocks from foreign service providers or exorbitant long-distance fees.

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In this article, we’ll cover some of the benefits of cloud phone service that can get you out of the clouds of confusion and on top of the next mountain of success, which include:

  • Virtual business expansion
  • Accommodating all customers through various types of virtual phone numbers
  • Enhanced business models through add-ons

Virtual Business Expansion

Because we live in such a fast-paced world, where consumers don’t have the time to stop at a branch office or deal with in-person environments, virtual offices and virtual locations have become the norm for top-performing organizations. Essentially, a virtual office/location fulfills the role of traditional business models while leveraging technology available through the cloud and other Internet-based technology.

For instance, the cloud enables your employees to communicate with one another through online collaboration platforms, while also communicating with clients and customers in a quick and efficient manner. There are also business telephone numbers aided by the cloud that can assist callers that need to have their matters resolved over the phone when digital-only communication will not suffice. Having the ability to rapidly communicate and resolve issues aligns your business with the 21st century’s models of modern business.

Accommodating All Customers through Virtual Phone Number Types

Virtual phone numbers are available in a wide variety of types to helps augment how your business reaches out to the general public. By using a qualified telecom service provider, your business can offer geographic virtual phone numbers, which feature the same country code and area/region codes that individuals living in those countries are familiar with. This helps aid your business’ localization efforts, where your organization blends in with domestic businesses with matching phone numbers and service.

Toll free numbers are also a popular choice. As you may be aware, toll free numbers charge the subscriber for callers contacting your business instead of them incurring a long-distance fee. Toll free numbers also circumvent service blockages that foreign service providers may use to limit individuals from reaching foreign businesses. These types of virtual phone numbers often come in the form of ITFS numbers and UIFNs, standing for “International Toll Free Service numbers” and “Universal International Freephone Numbers,” respectively.

Enhanced Business Models through Add-ons

Cloud phone service also comes with a variety of ways to enhance your business, dramatically increasing communication methods. For instance, your business can use add-ons to virtual phone numbers that greatly increase productivity while revolutionizing how your business handles inbound and outbound calls. As an example, your business can use the add-on called “time of day routing,” which redirects inbound calls to other phone numbers that may be located in more favorable time zones (i.e. when callers reach your business outside of regular business hours and/or national holidays). Another add-on called “call recording” stores calls made to and from your business so that you can later analyze them to ensure quality customer service and to prevent liability issues in the future.


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